Refund policy
Refund Policy
At Paddle Putty, we stand behind our product with a 30-Day Money-Back Guarantee.
30-Day Money-Back Guarantee
Our 30-Day Money-Back Guarantee applies only to products purchased directly from paddleputty.com.
If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order at hello@paddleputty.com.
To help us improve, we may ask you to provide:
- Your order number
- A brief description of the issue
- Photos of the product
Once your claim has been approved, we may require the product to be returned before a refund is issued. Once the returned product has been received and your claim has been approved, we'll refund the purchase price of the product.
The guarantee is limited to one refund per customer and does not apply to products purchased from retailers, distributors, marketplaces, or any third-party seller. If you purchased Paddle Putty from a third party, please contact the original place of purchase.
Original shipping charges are non-refundable, except where required by New Zealand law or where the error was caused by Paddle Putty (for example, if we sent the wrong item).
Faulty or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at hello@paddleputty.com. We'll arrange a replacement or refund, including any shipping costs where required by New Zealand law.
Product Care
Store Paddle Putty in its tin in a cool, dry place away from direct sunlight and excessive heat.
Do not use the product if it has melted, become excessively soft, or become contaminated. Damage resulting from improper storage, misuse, or use contrary to the product instructions is not covered by this guarantee.
Consumer Guarantees
Nothing in this Refund Policy limits or excludes your rights under the Consumer Guarantees Act 1993 or any other applicable New Zealand consumer protection laws.
Contact
If you have any questions about this policy, please contact us at:
Email: hello@paddleputty.com
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